Frequently Asked Questions
Clear answers regarding telephone reservations, baggage allowances, fees, and our association with Code Connect Media.
How does TrainBooking work?
TrainBooking provides telephone-based booking assistance. When you dial (607) 475-9253, a trained travel agent helps you look up schedules, select seating tiers, book train tickets, and delivers e-tickets straight to your email and phone.
Who operates TrainBooking and what is your partnership with Code Connect Media?
TrainBooking.store is operated and maintained in direct partnership and association with
Code Connect Media (https://codeconnectmedia.online/). Code Connect Media provides technical architecture, web media support, and referral infrastructure for our independent ticketing desk.
Are you affiliated with Amtrak or other train lines?
No. TrainBooking and Code Connect Media operate an independent travel assistance agency. We are not affiliated with, authorized by, endorsed by, or officially connected with Amtrak, Brightline, VIA Rail, or any government railway authority.
Do you charge an agency service fee?
Yes. Our independent agents charge an agency service fee for their personalized assistance in searching schedules, securing seats, and handling modifications. Travelers wishing to avoid agency service fees may book directly on the carrier official website.
How do I receive my boarding pass?
Once your telephone reservation is finalized, your official ticket barcode and PDF boarding pass are sent instantly to your email and mobile phone via SMS text.
Can I change or cancel my existing booking?
Yes. Simply call our desk at (607) 475-9253 with your reservation number. We will evaluate carrier fare rules and execute schedule modifications or ticket cancellations on your behalf.